FAQs

1. How can I contact you?

You can contact us by sending an email to trimifyusa@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the highest quality and fastest delivery times for our customers.

3. Can I get a refund on my product?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please contact us at trimifyusa@gmail.com to initiate the return process.

4. How long does it take to process a refund?

Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. What items are not eligible for return?

Certain items are not eligible for return, including perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about the eligibility of your item, please contact us for clarification.

6. Can I exchange my item for a different one?

Yes, if you would like to exchange your item for a different one, the fastest way is to return the original item and make a separate purchase for the new item. This ensures that you receive the desired product as quickly as possible.

7. Do you offer a cooling off period for European Union customers?

Yes, if your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please provide the receipt or proof of purchase.

8. How long does it take to receive my order?

The delivery time for your order depends on various factors, including the shipping method selected and the destination. We strive to process and ship orders as quickly as possible, typically within 1-3 business days. Once your order has been shipped, you will receive a tracking number to monitor the progress of your package.

9. Do you offer international shipping?

Yes, we offer international shipping to many countries worldwide. However, please note that customs fees, import duties, and taxes may apply depending on your location. These additional charges are the responsibility of the customer.

10. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your package and estimate the delivery date.